Tandem Support and Referral Line

The Tandem Support and Referral Line provides support, information and referral to the family members, friends and carers of people living with mental health challenges.

Call us on 1800 314 325.

You can call us for free from 9am-5pm Monday to Friday to:

Speak with someone who understands your situation
Seek general advice, advocacy and information on services to meet your needs
Seek support with NDIS access and plan issues

Please note that we are not a crisis service. If you or someone else may be at risk of suicide please contact:

Lifeline 13 11 14

Suicide Helpline 1300 651 251

Kid's Help Line 1800 55 1800

Financial support 

Carer Support Fund

For families and carers supporting someone who is registered with one of Victoria's Area Mental Health Services, the Carer Support Fund offers up to $1000 support annually. More details

Good Shepherd Microfinance

Good Shepherd offer 'No Interest Loans' for those on a low income (please see their website for eligibility information and details on how to apply. More details

Food delivery

NDIS Priority Home Delivery Service

NDIS participants will be able to purchase grocery items online and have them delivered to your home with a unique access code. The NDIA will send all participants a unique home delivery access code by SMS or email, which you then enter into the website of participating supermarkets or grocery stores to access their home delivery service.

To access priority home delivery services:

  1. Complete your shopping online with participating supermarket retailers.
  2. When prompted enter your unique priority home delivery code.
  3. Submit your order.

This code can be used for participating supermarkets, wherever they offer home delivery services. Participating supermarkets include:

  • Woolworths
  • Coles
  • IGA and Foodland IGA
  • Foodworks
  • Harris Farm

Accessing smart devices

The National Disability Insurance Agency (NDIA) recently announced that NDIS participants can now buy a smart device with NDIS funds, if they need one for support while we are all physically distancing.

You can buy a device with NDIS funds if:

  • You don’t already have a similar device
  • You need it for support or therapy
  • It has not been funded through another system (like education)

This must be related to the person's disability access needs and the fact that programs previously accessed face to face are now being delivered through one of many online platforms, such as Zoom, Messenger, Microsoft Teams or similar.

This will be exciting for many who cannot afford devices, however data has to be paid separately by the participant from their own funds. More Details

Legal support

Victorian Legal Aid

Victoria Legal Aid and JobWatch have teamed up to create legal information about common legal issues people may experience because of COVID-19. They have fact sheets that can be printed out and are updating and adding new information as it becomes available to the website. More Details

Victorian Legal Aid is now delivering all of their Mental Health Tribunal visiting advice service by phone only. The lawyers are also appearing at the Mental Health Tribunal by phone only. For legal assistance call the Legal Help Line on 1300 792 387 (staffed Monday to Friday 9.00am – 5.00pm).


Tandem Support and Referral Line

Call us on our FREE Support and Referral Line 1800 314 325 for family and friends (telephone translation services are available). Currently we may not be able to respond to your call straight away so please leave a message with your name and number and how we can support you so we can call you back. Alternatively you can send us an email at [email protected] with your details.

Mental health support

Carer Gateway

Carer Gateway is your one-stop-shop for all services relating to Victorian carers. A consortium of Victorian health providers are offering free, early intervention support under the brand Carer Gateway, in an effort to avoid carers reaching a crisis point. Carers are able to access over-the-phone and in-person support such as coaching, counselling, peer support, information and advice. Online groups and courses, and crisis and emergency support are also available. Anyone caring for a family or friend with mental health issues, disability, or is frail, aged or has a chronic condition may be eligible for support. Led by Merri Health, the Victoria Carer Gateway consortia includes Alfred Health, Ballarat Health Services, Barwon Health, Bendigo Health Care Group, FamilyCare and Uniting (Victoria and Tasmania) Ltd. Call 1800 422 737 or visit the Carer Gateway website.

Beyond Blue

Beyond Blue is building a dedicated COVID-19 Mental Health Support Service in response to the growing demand for mental health support as a result of the coronavirus outbreak. The service will offer free counselling by mental health professionals for all people in Australia 24/7, both online and over the phone. It will also provide free and easily accessible information and advice around coping with COVID-19, isolation and connection, workplace and financial hardship, and how best to support the mental health of loved ones. The service will be continually updated with new information, and enhanced with other tools and supports. More details

Victorian government advice on mental health

The Victorian Department of Health and Human Services has released several resources for looking after your mental health during the pandemic on their website. Included in the resources are a series of videos for dealing with loss of control, support and kindness, social isolation, routine, and how to source trusted information. The site also contains tips for staying calm and healthy, staying positive, staying connected, advice for those in self-isolation or quarantine, conversations with children and young people, for Victorians aged 17-25, conversations with older Victorians, and a page of additional resources. More Details

Federal government advice on mental health

The Federal Department of Health has developed a Head to Health portal with mental health fact sheets, tips on maintaining good mental health, information on accessing mental health services, information for parents and answers to your questions. More details

Mental health helplines

If you are in an emergency, in danger or you or someone close to you requires immediate help, call triple zero (000) for emergency services.

  • Lifeline – Lifeline continues to support Australians via telephone, text and webchat services. Call 13 11 14 24 hours/7 days and text 0477 13 11 14 from 6pm to midnight AEST, 7 nights a week or Chat online from 7pm to midnight, 7 nights a week.
  • Suicide Call Back Service – call 1300 659 467 for this free service for people having suicidal thoughts, family or friends affected by suicide and healthcare professionals treating suicidal people.
  • SuicideLine – call 1300 651 251 for free and anonymous support, 24 hours a day, seven days a week across Victoria.
  • SANE Australia Helpline – call 1800 18 7263 for information about mental illness, treatments and support for you and your carer.
  • Mensline Australia – call 1300 78 99 78 for telephone support, information and referrals for men dealing with relationship issues, or visit their website.
  • Beyondblue - call 1300 22 4636 for telephone support, information and resources for people dealing with depression or anxiety, or visit their website.
  • Blue Knot Helpline - call 1300 657 380 Mon-Sun between 9-5 AEDT or call 1800 421 468 to reach their National Counselling and Referral Service supporting the Disability Royal Commission.
  • Headspace - call 1800 650 890 for free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.
  • Kids Helpline - If you are feeling stressed, worried or anxious about COVID-19, Kids Helpline is available to answer your call to 1800 55 1800, email [email protected] or webchat.
  • QLife - provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. Speak to a peer LGBTIQA+ phone worker by calling 1800 184 527 or chat online between 3pm and 12 midnight every day of the week.
  • 1800RESPECT phone line will operate as per usual, call 1800 737 732 open 24 hours for support for people impacted by sexual assault, domestic or family violence and abuse.

Stay connected


Visit the SANE discussion forums for people with lived experience of mental health issues as well as family, friends and carers.


This Red Cross initiative can provide a daily telephone call to check on people who live alone and are at risk of an accident or illness that may go unnoticed. Friendly volunteers make calls each morning and if the call is not answered Red Cross will take action to make sure you are OK. For more information about accessing Telecross, please call Red Cross on 1300 885 698. More details


FriendLine is a telephone line for anyone who needs to reconnect or just wants a chat. All conversations with FriendLine are casual and anonymous and friendly volunteers are ready to talk about anything and everything. Call 1800 4 CHATS (1800 424 287) during the following times (AEST): Tuesday to Thursday 6pm – 8pm, Saturday & Sunday 2pm – 5pm. More details

Outer East Phone Chat service

Are you stuck at home due to the COVID-19 restrictions and getting a bit tired of your own company? Would you like to be able to have a chat with someone? Community House Association of the Outer Eastern Suburbs (CHAOS) is currently operating a free phone chat line to keep people socially connected. Call 1800 984 825 toll free Monday to Friday 10am - 1pm, and Monday to Thursday 5pm - 9pm, or send a message to 0468 517 406. You can also schedule a chat by emailing [email protected] More Details

Wyndham Check-in and Chat

Wyndham City have launched a new free phone service available to anyone in the community who may be feeling lonely and would benefit from a regular phone check in and friendly chat. The service operates on weekdays between 9am-5pm and is available in languages other than English. If you or someone you know could use a boost of support, please call 9742 0777 or visit wyndham.vic.gov.au/checkinandchat

Mutual aid and community care


Viral Kindness is a hub for the informal community care groups across the country supporting people in need or in self-isolation during the coronavirus crisis. Whether it’s shopping for food, picking up medicine or a regular check in call. More Details

Gather My Crew

Gather My Crew is an online tool that helps you organise and activate a 'support crew' to help during tough times. More details

Carer Gateway Emergency Plan tool

Put together the information about the person you care for in one place, so you can get it quickly and easily. More details

Young carers


ReachOut’s new dedicated resources give young people practical tips about looking after their wellbeing during the pandemic. Their online youth forums offer peer support in safe and established online communities where young people can connect and share stories about how they are feeling, share tips for staying well and support those struggling with their mental health during these challenging times. More details

Young Carers Network

Young Carers Network is a place for young carers (up to 25 years old) to learn about support services, access resources and share their story and opinions. More details

Families where a Parent has a Mental Illness (FaPMI)

FaPMI is a state-wide program connecting young carers with local services and online resources, and training for professionals. More details

Little Dreamers

Little Dreamers support young people who provide care for a family member affected by disability, illness or addiction. More details

People of Colour and CALD carers

Victorian state government advice on COVID-19

Health Translations offers health fact sheets translated into a variety of community languages. The Victorian state government is regularly releasing new translated resources about COVID-19.

COVID-19 news in your language

SBS have also produced a series of videos about coronavirus in your languages. More details

Mental health info in your language

Embrace Multicultural Mental Health (the Embrace Project) is run by Mental Health Australia and provides a national focus on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds. They also provide mental health information in a variety of community languages. More details

First Nations carers

Victorian Aboriginal Community Controlled Health Organisation Inc. (VACCHO) Information Hub

VACCHO is the peak body for the health and wellbeing of Aboriginal peoples living in Victoria. They have created a COVID-19 information hub where you can find support information for Member ACCOs and Aboriginal communities through daily and weekly updates. Testing is now available for Aboriginal and/or Torres Strait Islander people who show symptoms of coronavirus, such as breathing difficulties, sore throat, cough, fever or high temperature.

Call the hotline 1800 675 398 to see if you should get tested. Aboriginal and/or Torres Strait Islander Victorians are a high-risk group for COVID-19 due to higher rates of pre-existing medical conditions such as diabetes, heart and lung disease compared to non-Aboriginal people.

Australian Indigenous Health InfoNet

Australian Indigenous Health InfoNet offer comprehensive guides to accessing or providing care for Aboriginal and Torres Strait Islander peoples. More details

LGBTIQA+ carers

LGBTIQA+ Carers Group

This carers group is for people who identify as LGBTIQA+ who provide unpaid care and support to others. Queerspace, Carers Victoria and City of Melbourne want to know what your needs are in the context of COVID-19 and social isolation. Help them get an understanding of what you'd like to get out of this group by completing this survey.

You may also wish to get in touch with any questions you have regarding this group via phone (queerspace on 9663 6733) or email [email protected] All information collected will be stored securely in line with drummond street services' privacy and confidentiality policy.


QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships. Speak to a peer LGBTIQA+ phone worker by calling 1800 184 527 or chat online between 3pm and 12 midnight every day of the week. More details

Living Positive Victoria


Zoe Belle Gender Collective


Transgender Victoria


Bisexual Alliance


Intersex Human Rights Australia